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shipping & satisfaction 

shipping

Thank you for choosing The Blondie Baker® and our delicious bake mixes! I am here to provide you with all the necessary details regarding shipping and our refund policy. Shipping Information:

 

1. Courier Service: We are proud to partner with Royal Mail, a trusted courier service, to handle the delivery of your bake mixes. With their extensive network and efficient service, you can rely on Royal Mail to deliver your package in a timely manner.

 

2. Tracked Shipping: To ensure the smooth delivery of your Blondie Baker® bake mixes, we offer a tracking service through Royal Mail. Once your order is dispatched, you will receive a unique tracking number that allows you to monitor its journey from The Blondie Baker® kitchen to your doorstep.

 

3. Secure Packaging: We understand the importance of ensuring that your delicious Blondie Baker® bake mixes arrive in perfect condition. That's why we take great care in packaging your order to prevent any damage during transit.

 

4. Estimated Delivery Timeframe: While we strive to deliver your order as quickly as possible, please note that the estimated delivery timeframe may vary depending on your location and external factors beyond our control. We aim to provide an estimated delivery window at the time of purchase, and you will receive updates on the status of your shipment through the tracking service.

5. We offer Royal Mail tracked delivery for £4.95 with an estimated delivery time of 2-3 business days (excluding bank holidays). Please note that shipping costs may increase based on the total weight of your order. Please make sure someone is in to receive the parcel, if you miss the delivery you can reschedule with Royal Mail on their website. Thanks.

satisfaction

At The Blondie Baker®, customer satisfaction is our top priority. Should you encounter any issues with your order, please refer to our refund policy:

 

1. Quality Concerns: If you believe that your Blondie Baker® bake mixes have arrived in unsatisfactory condition or if there are any quality concerns, please contact us within 48 hours of receiving your order. We will gladly assist you in resolving the matter by providing a replacement or issuing a refund.

 

2. Damaged Shipments: In the rare event that your Blondie Baker® package arrives visibly damaged, please refuse the delivery if possible and notify us immediately. We will initiate a claim with Royal Mail and ensure a replacement is sent to you as soon as possible.

 

3. Refund Processing: All refund requests will be reviewed on a case-by-case basis, please get in touch within 5 days.

We aim to process any eligible refunds promptly, usually within 1-2 business days once the return has been received by us or the damaged package has been confirmed with relevant evidence.

 

For any shipping or refund-related inquiries, please don't hesitate to reach out to us. I'm truly committed to providing excellent customer service and will gladly assist you with any questions or concerns.

 

Once again, thank you for choosing The Blondie Baker® for your delicious bake mixes. We truly appreciate your support, and we look forward to serving you again.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at in our contact form.

Thanks,

Lea

The Blondie Baker®

Satisfction
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